Policies


Dispute Resolution Policy


1.    Medical Reception College Ltd provides an opportunity for students to resolve disputes of a serious nature. This policy governs complaints from students respecting Medical Reception College Ltd and any aspect of its operations. The student will not be subject to any retaliation as a result of their complaint.  
2.    All student complaints must be made in writing.
3.    The student must provide the written complaint to the Director who is responsible for making determinations in respect of complaints at online.medicalreceptioncollege@gmail.com.  If the Director is absent or is named in a complaint, the student must provide the complaint to the Office Administrator at medicalreceptioncollegeltd@live.com.
4.    The process by which the student complaint will be handled is as follows:
4.1    When a concern arises, the student should address the concern with the staff member most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Director.  Should this person be absent, the student should submit the written complaint to the Office administrator.
4.2    The Director/ Office administrator will arrange to meet with the student to discuss the concern and desired resolution within 5 school days of receiving the student’s written concern, or as soon as practicable.
4.3    Following the meeting with the student, the Director or Office administrator will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the student either individually or with appropriate institution personnel.
4.4    Written reasons for the determination will be provided to the student within 30 days after the date on which the complaint was made. The Director or Office administrator will do   one of the followings:
4.4.1    Determine that the student’s concerns are not substantiated; or
4.4.2    Determine that the student’s concerns are not substantiated in whole or in part;
4.4.3    Determine that the student’s concerns are frivolous and vexatious.  The student and the institution’s personnel involve shall receive a written summary of the above determination. A copy of all documentation relating to every student’s complaint should be signed by all parties. A copy shall be given to the student, a copy will be placed in the school’s Student Conduct File, and the original will be placed in the student file. 

5. A certified institution must retain a record of all complaints made by students and all written           reasons issued under the dispute resolution process for the previous 5 years.
6.The record referred to in subsection (2) must be accessible, on request, by the registrar.
7.If it has been determined that the student’s concerns are substantiated in whole or in part the     Director shall include a proposed resolution of the substantiated concern(s).
8.If the student is not satisfied with the determination of the Director, the student must advise the Director or Office administrator within 48 hours of being informed of the determination. The office administrator will immediately refer the matter to the Director of the Institution. The Director of the institution will review the matter and meet with the student within 5 school days.

9.The Director of the institution shall either confirm or vary the determination of the Office administrator. At this point the School’s Dispute Resolution Process will be considered exhausted.
10.If the issue is of a serious nature the Director may, in his/her sole discretion and cost, engage the services of a third-party mediator to assist in the resolution of the dispute.

11.  The student making the complaint may be represented by an agent or a lawyer.

12.If the student is or was enrolled in an approved program is dissatisfied with the determination and has been misled by the institution regarding any significant aspect of that program. Grades received for assignments or weekly quizzes may not be appealed, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca).
13.Institutions are required under section 19 of the Private Training Act (the “Act”) to establish, in accordance with s. 62 of the Private Training Regulation, a dispute resolution process for student complaints respecting the institution or any aspect of its operations. The policy must be provided to students before the start date of the program.
14.A certified institution must ensure that the dispute resolution process is fair and reasonable.
15.A certified institution must not impose a fee in relation to a student comp


Student Statement of Rights

Medical Reception College is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training. 
Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities. 
You have the right to be treated fairly and respectfully by the institution. 
You have the right to a student enrolment contract that includes the following information:
•    amount of tuition and any additional fee for your program 
•    refund policy
•    if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided 
•    whether the program was approved by PTIB or does not require approval.
Make sure you read the contract before signing.  The institution must provide you with a signed copy.  
You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint. 
You have the right to make a claim to PTIB for a tuition refund if:
•   your institution ceased to hold a certificate before you completed an approved program
•   you were misled about a significant aspect of your approved program.
You must file the claim within one year of completing, being dismissed or withdrawing from your program. 
For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student

Refund Policy

1. If Medical Reception College receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the Medical Office Assistant Program in which the student is enrolled if:

a. the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date; b. the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or c. the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

2. Medical Reception College will refund the tuition for the Medical Office Assistant Program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.3.If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, Medical Reception College may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

4.Unless the Medical Office Assistant Program is provided solely through distance education, if Medical Reception College receives a notice of withdrawal from a student:

a. more than seven days after the effective contract date and i. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.ii.less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

b. after the contract start date

i. and up to and including 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract. ii .and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

5.Unless the Medical Office Assistant Program is provided solely through distance education, if Medical Reception College provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

a. equal to or before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

b. after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

6.If Medical Reception College provides the Medical Office Assistant Program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

a. the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or b. the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

7.Medical Reception College will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

8.Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

a. of the date Medical Reception College receives a student’s notice of withdrawal,

b. of the date Medical Reception College provides a notice of dismissal to the student,

c. of the date that the registrar provides notice to Medical Reception College that the institution is not complying with section 1(c) or 2 of this policy, or d. after the first 30% of the hours of instruction if section 3 of this policy applies.

9.If an international student delivers a copy of a refusal of a study permit to Medical Reception College, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

a. the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, b. or the Medical Office Assistant program is provided solely through distance education

Sexual Misconduct Policy


1.    Medical Reception College is committed to the prevention of and appropriate response to sexual misconduct.
2.    Sexual misconduct refers to a spectrum of non-consensual sexual contact and behavior including the following:
•    sexual assault;
•    sexual exploitation;
•    sexual harassment;
•    stalking;
•    indecent exposure;
•    voyeurism;
•    the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
•    the attempt to commit an act of sexual misconduct; and
•    the threat to commit an act of sexual misconduct.
3.    A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report.  A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.

4.    A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.
5.    The process for making a Complaint about sexual misconduct involving a student is as follows:
6.     All student complaints must be made in writing.
7.    The student must provide the written complaint to the Director who is responsible for making determinations in respect of complaints at online.medicalreceptioncollege@gmail.com.  If the Director is absent or is named in a complaint, the student must provide the complaint to the Office Administrator at medicalreceptioncollegeltd@live.com.
8.    The process for responding to a Complaint of sexual misconduct involving a student is as follows: 
9.    The process for making a Report of sexual misconduct involving a student is as follows:
        When a concern arises, the student should address the concern with the staff member      most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Director .Should this person be absent, the student should submit the written complaint to the Office administrator .
•    The Director/ Office administrator will arrange to meet with the student to discuss the concern and desired resolution within 5 school days of receiving the student’s written concern, or as soon as practicable.
10.  The process for responding to a Report of sexual misconduct involving a student is as follows:
      Written reasons for the determination will be provided to the student within 30 days after the date on which the complaint was made. The Director or Office administrator will do   one of the followings:
Determine that the student’s concerns are not substantiated; or
Determine that the student’s concerns are not substantiated in whole or in part;
Determine that the student’s concerns are frivolous and vexatious.  The student and the institution’s personnel involve shall receive a written summary of the above determination. A copy of all documentation relating to every student’s complaint should be signed by all parties. A copy shall be given to the student, a copy will be placed in the school’s Student Conduct File, and the original will be placed in the student file. 
It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
11.     Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect. 
12.     All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
•    If an individual is at imminent risk of severe or life-threatening self-harm.
•    If an individual is at imminent risk of harming another.
•    There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
•    Where reporting is required by law. 
•    Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.   
This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca